Terms and conditions
For orders in Switzerland
Paid orders are shipped within two business days with the Swiss Post Office (economic two business days). The cost of shipping is 7 CHF. For orders above CHF 200 the shipment is offered. The calculation is done automatically at the time of payment.
Right of withdrawal
It is possible to exercise the right of withdrawal by communicating to Les Petits Hiboux, the intention of not wanting to withhold one or more purchased items and requesting a refund or possible exchange with another item. The notice of the withdrawal must take place no later than 10 (ten) calendar days from the receipt of the goods by email: email@example.com
At this point the buyer can send through the courier with transport costs to be rendered at the following address: Les Petits Hiboux – Via Lido 6, 6612 Ascona Switzerland. In order to enjoy the right of withdrawal the product must be returned in the same conditions in which it was received, therefore complete with any packaging, seals, labels, various accessories provided. In the default of this, we reserve the right to charge the buyer a penalty of the value of the product purchased.
Requirements required to obtain Replacement or Refund.
All returned products (except in the case of Warranty Replacement) must retain the characteristics they had at the time of purchase, so they must be in “equal to the new” conditions and ready to be resold. All the original seals, labels, tags, boxes or wrappers must be intact. In the absence of this important requirement the product will be considered “used” and will then be sent back to the sender with transport costs charge or withheld with a penalty that will vary the purchase value according to the arrival conditions of the returned product.
In particular, it is worth pointing out the return rules for products as follows:
The product must be returned complete with labels and with intact packaging. Products packaged in plastic blister must be intact and with un open blister and complete with all the integral elements, such as accessories, cables, manuals and various parts, for example.
Les Petits Hiboux distributes only original, official imported products covered by the Manufacturer’s Official Guarantee. The buyer must report to Les Petits Hiboux any problem and/or alleged defect in the discovery of the same.
Les Petits Hiboux, will authorize the return of the product in the event of acceptance of the warranty and will provide replacement.
Les Petits Hiboux, will refund the cost of the returned product under the Right of Withdrawal within 10 (ten) calendar days after the return has been received. The return will be refunded on a credit card if the original payment was made by credit card, such as Paypal refunds if the purchase was made through Paypal and with bank transfer in all other cases.
Data protection policy
Les Petits Hiboux is the so-called Personal Data Processing Holder that you provide us with and we will sometimes refer to ourselves in this policy as “we”. If you would like to contact us for any aspect of the information we keep about you, please write to: firstname.lastname@example.org
If you require us to update or delete your personal information, we will be happy to do so within 10 days of receiving your request. If you have a registered online account, you can access and update your data in your online account. Be sure to update your data as soon as possible with all relevant changes.
What information do we collect and why?
When you create an online account with us or place an order with us both online and over the phone, we collect the following information:
- Phone number
- Email address
How do we use your data?
We use your data to:
- process your online account registration and keep your account online
- process and complete orders placed through our website or by phone – process and manage any complaints or requests from the user – monitor, develop and improve the site and your experience
- send you newsletters and updates via email and/or mail on offers and special information, but only if expressly allowed by you.
To opt out of receiving newsletters containing information or special offers you can change your preferences within your online account, or use the opt-out feature noted in one of our communications, or by sending an email to the email@example.com address to request it. Your request to remove from our list of email addresses may take up to 5 business days. You can receive emails in progress during this period. Please note that if you place an order on our website, we will continue to send you an email exclusively for the purpose of processing your order, unless you access our newsletters. We will keep your data for as long as it takes for the purposes for which it was collected, to resolve any disputes that may arise or otherwise in accordance with legal requirements. The longest we normally keep any personal data is 6 years.
Sharing data with third parties
We never sell or rent your data to other organizations for marketing purposes.
No personal user data is captured from the site. Neither cookies are used to transmit personal information, nor are persistent cookies of any kind used, i.e. systems for tracking users.
The use of session cookies (which are not persistently stored on the user’s computer and vanish with the browser closure) is strictly limited to the transmission of session identifiers (consisting of random server-generated numbers) necessary to enable safe and efficient site browsing.
The session cookies used on this site avoid the use of other computer techniques potentially detrimental to the confidentiality of users’ browsing and do not allow the acquisition of personal data identifying the user.